Better Customer Onboarding

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Customer Onboarding and the Customer Experience

Looking to improve your customer onboarding program? Considering ways that your training team can get involved? We've collected some great resources to help you master this crucial part of the customer journey. Enjoy!

 

Your Guide to Creating a Customer Onboarding Program 

guide to creating a customer onboarding program

How can you define and execute on a great customer onboarding experience? We can help with that! In this eBook, we'll walk you through a simple three-step plan to create a program to get your customers to see success fast. 

 

 

How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

how zenefits uses a customer enablement tech stack to drive adoption

How can you provide easily accessible and immediately usable education offerings to drive customer adoption and engagement? Check out what Zenefits did! The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives.

 

 

How Gainsight Built Customer Success into our Onboarding Process

How Gainsight Built Customer Success into our Onboarding Process

Our friends at Gainsight literally wrote the book on Customer Success. Check out their approach to incorporating customer success into the customer onboarding process.

 

How to Create Learning Pathways that Scale

Learning-Pathways_HERO

How can you make it easy for customers to get onboarded as quickly and painlessly as possible. Check out this article in Training Industry Magazine for some tips. 

 

 

Request a Demo

Let's discuss how Skilljar can help bring your training program to the next level. Request a demo, and our team will contact you to set up a time to walk you through our platform.

 

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