Webinar: Veridian Credit Union Uses Live Chat to Deliver Real-time Customer Support

Comm100
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
[Webinar] Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
Date: Nov. 29, 2018
Time: 9AM PST / 12PM EST
Register Now
Hi cho,
The proliferation of live chat for customer support jumped from 38% in 2009 to 58% in 2014 and is still growing today – thanks to changing customer service expectations.
With such high adoption rates, live chat has evolved into a business-critical customer engagement channel. Customers both expect and prefer connecting with companies through live chat – far more than traditional support channels like phone and email.
On Thursday, November 29th at 9AM PST / 12PM EST, Join Comm100 and Mallory Paeper, Electronic Relations Team Lead of Veridian Credit Union as she shares why they chose to add live chat as a support channel in their contact center and its impact on their business.
Register Now
Panelists:
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat Mallory Paeper
Electronic Relations Team Lead, Veridian Credit Union
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat Jeff Epstein
VP Product Marketing and Communications, Comm100
You will learn:
  • The ways live chat is helping businesses improve customer communication
  • Live chat best practices to improve customer support
  • How to turn chats into valuable customer insights
  • Live chat KPIs and metrics for measuring success
Register Now
Live chat empowers agents to quickly respond to customer inquiries and provide personalized service – increasing customer satisfaction and confidence. Don't miss out!
Thanks,
Jeff Epstein
VP, Product Marketing and Communications | Comm100
Presented by Comm100
Comm100 is a leading global provider of multi-channel customer engagement solutions with a mission to make online service and support delivery more genuine, more personalized, and more productive through meaningful conversations. Let us show you how.
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