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In today's technology-driven world, the customer is still king. Companies who have figured out how to scale customer experience (CX) across their organization are experiencing big returns and sizable growth.
However, while businesses cite good CX as a top priority for 2019, CustomerThink research has found that 70% of CX initiatives are at risk of failing. So what's the disconnect?
On Thursday, Dec 13, 2018 at 10am PST( 1pm EST), Join Comm100, CustomerThink, TELUS and Gongos for a live discussion about the top findings from a year-long study on CX best practices and what seismic CX shifts are heading your way in 2019.
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