✨ May at Comm100: Live chat best practices in 2026

See the new live chat guide, an AI evaluation framework, and practical updates.

May 2026   What's Buzzing     Live Chat Best Practices in 2026: What High-Performing Teams Do Differently Having the right software isn't enough anymore. Most live chat programs fail not from a lack of tools, but because routing, handoffs, and measurement weren't built with intent. This 2026 guide breaks down the critical architecture choices top-tier teams make to drive vastly different outcomes.     Read on     How To Evaluate AI Customer Service Platforms for Enterprise Use   Flawless demos are easy; enterprise reality is hard. High containment numbers often mask poor resolution rates and compliance risks. Here is your blueprint for testing AI vendors against real-world procurement, security, and production demands before you sign.   Find out           🎥 Comm100 Webinars Catch up on every webinar in one place, with practical product updates, exclusive expert insights, and can’t-miss industry trends. Watch now       Customer Spotlight     UBC International Student Advising Achieves Day-One Adoption with Comm100 Queue Management and Booking Supporting 18,000 students leaves zero room for software downtime. Discover how UBC's advising team deployed Comm100 Queue Management and Booking flawlessly on day one-and how they are now using smarter reporting to accurately forecast staffing and demand.     Read story     Product Updates     Let Your Visitors Access Past Chats   Don't force your users to restart the conversation. With Show Chat History on Visitor Side, customers can instantly review past chats, preview their last messages, and download complete conversation logs as PDFs for seamless follow-up.   See feature         AI Agent MCP Integrations   AI Agent can now connect to live business systems through MCP-compatible servers, giving teams a safer way to pull real-time data or take approved actions during a conversation instead of relying only on static knowledge.   Explore MCP         Take Total Control of Automation Quality with AI QA Improvement   Managing automated quality assurance just got much easier. Get tighter control over your reviews with adjustable sampling rates, clearer coaching workflows, and a new "Debate" status. Plus, stay on top of budget with real-time credit-usage reporting.   Discover now       Happy chatting, The Comm100 Team   Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. Comm100 | Tel: 1-877-305-0464 (Toll) 558 – 1771 Robson Street, Vancouver, British Columbia, V6G 1C9 Canada If you no longer wish to receive these emails you may Unsubscribe at any time. All rights reserved.